Terms & Conditions

The Fine Print

1. An individual or business requesting professional administrative work from Scarlett Ross or WillowTree Virtual Assistants (aka 'WillowTreeVA') will be referred to as ‘the Client.' This business partnership should be to the benefit of everyone involved.

Starting the Relationship

2. Virtual Assistant Scarlett Ross will consult with you for up to an hour before the beginning work without charge.

3. A contract will be signed (electronically or physically) before work will begin. The contract will state:

a. Pay Rate

b. Fees

c. Billing information

d. Payment information

e. Client contact information and best practices

f. WillowTree Virtual Assistants contact information

g. Limitations of work and liability

4. Timescales and deadlines will be agreed prior to commencement of a task or tasks.

The Work

5. The Client will ensure that Scarlett Ross is provided with all paperwork and information necessary to complete the work prior to the commencement of the work.

6. Work can be received by email attachment, email, USB drive, cloud storage or CD Rom.

7. Specialty computer programs necessary for the completion of the tasks must be provided by the Client to Scarlett Ross.

8. All documentation will be scanned and all work performed using anti-virus software but no guarantees can be issued.

9. It is the Clients’ responsibility to install anti-virus protection on their own equipment.

10. The time taken to complete a task will be monitored and recorded. Only time used directly on the task will be recorded; any interruptions or breaks will not be included in the completion time.

Payment

11. All time is invoiced and billed on the 1st of the month to the primary Client name on the account.

12. Additional costs for mileage, supplies or postage etc. will be charged separately on the monthly statement.

13. Payments are due within 30 days of billing.

14. Payments must be made in US Dollars from a US bank account or by credit / debit card via Paypal.

15. WillowTree Virtual Assistants operates in Georgia, USA.

Liability

16. Virtual Assistant Scarlett Ross will not be held responsible for any loss, damage, theft etc. of data, documents, equipment or any items relating to tasks during transit to and from our premises.

17. Final responsibility for proof reading and checking all completed work lies with the client. Virtual Assistant Scarlett Ross or WillowTree Virtual Assistants will not be held liable or responsible for the end use of any work completed by us.

18. In no event shall Virtual Assistant Scarlett Ross be liable for any indirect punitive, special or incidental damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises.

19. Clients have sole responsibility for adequate protection and back up of data and/or equipment used and will not make a claim against Virtual Assistant Scarlett Ross or WillowTree Virtual Assistants for lost data, inaccurate instruction, work delays or lost profits resulting from a contract.

20. WillowTree Virtual Assistants and Virtual Assistant Scarlett Ross retain the right to reject work that we feel is illegal, immoral or objectionable.