F.A.Q.

What kind of clients work with administrative consultants/VAs?

• • Individuals organizing a home

  • Small business owners looking to grow their business

  • Podcasts

  • Writers who just need an outside eye to review things

  • Counselors, therapists, psychologists

  • Mental health providers seeking certification through AASECT

  • Presenters/speakers/educators

  • Small business owners

How do I hire a VA ?

Ask questions! A Virtual Assistant is a professional who should be able to provide a resume and often references. Make a list of tasks you think you need help with accomplishing and then talk in depth with your VA professional about what services can be realistically expected. You might be surprised at the suggestions and just how much a VA can help! You might also check out: 

How to choose an Administrative Consultant 

How to hire an Administrative Consultant 

Who would be working with me?

Scarlett Ross, owner of WillowTree VA, works with you to understand your business and tailor the work to fit your needs. You are matched with an experienced professional based on the type of work you need, scheduling, work styles and your preference.  In addition to a lead assistant, you'll be assigned a back-up person who will learn the most urgent daily tasks so that if your lead assistant is on vacation or sick, you will still be able to rely on us. 

How much does your expertise cost?

Check here for the tiered pricing. 

How do you bill for your services?

On the first day of the month, we issue an invoice for the work we've done the previous month. We keep track of how the time is spent on your projects. If we are are over/under you tier's hours for the month, we'll commuicate that with you and make adjustments with your permission. 

Each time a task begins we meticulously track the time spent working on and accomplishing your goals. Limits are established through the tier you select or individual discussion. 

When is my assistant available to me?

Operating hours are Monday through Friday: 9 am - 6 pm, Eastern. 

WillowTree VA observes federal holidays, Juneteenth, and 1 day in the winter as team-wide days of rest. Beyond that, our team members are empowered to manage their own schedules and schedule time off as they need it — for holidays, personal observances, or simply rest. We plan ahead to ensure your work is covered without interruption, and we come together once a year as a team to reflect and reconnect. 

Our commitment is simple: your work gets done, and our people are supported.